Cancellation & Return Policy

1. Order Cancellation

1.1 Before Shipment

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once we confirm your cancellation request, we will process a full refund to your original payment method within 5-7 business days.

1.2 After Shipment

If your order has already been shipped, you cannot cancel it. However, you may return the item(s) following our return policy once you receive them.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be unused and in their original condition
• Items must have all original tags and labels attached
• Items must be in their original packaging
• Return request must be made within 30 days of delivery
• Proof of purchase (order number or receipt) must be provided

3. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized items
• Items that have been used, worn, or damaged
• Items without original tags or packaging
• Items returned after 30 days from delivery
• Items purchased during special sales or promotions (unless otherwise stated)

4. Return Process

Step 1: Contact Us

Contact our customer service team via email or phone to initiate a return. Please provide your order number and reason for return.

Step 2: Get Return Authorization

Once your return request is approved, we will provide you with a Return Authorization (RA) number and return instructions.

Step 3: Package and Ship

Package the item(s) securely in the original packaging, include the RA number, and ship to the address provided. We recommend using a trackable shipping method.

Step 4: Inspection and Refund

Once we receive and inspect the returned item(s), we will process your refund within 7-14 business days.

5. Refund Policy

5.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. For cash on delivery orders, refunds will be processed via bank transfer to the account details you provide.

5.2 Refund Timeline

Refunds are typically processed within 7-14 business days after we receive and inspect the returned item(s). Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.

5.3 Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (wrong item, damaged item, etc.). Return shipping costs are the responsibility of the customer unless otherwise stated.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return policy and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.

8. Contact Us

For questions about returns, cancellations, or refunds, please contact us: