Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Payment
How do I place an order?
You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. You'll need to provide your shipping information and choose a payment method.
What payment methods do you accept?
We accept cash on delivery and bank transfers. Payment must be received before we ship your order.
Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Please contact our customer service team immediately to cancel your order.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been processed.
Shipping & Delivery
Do you ship nationwide?
Yes, we ship to all states in Nigeria. Shipping costs and estimated delivery times are provided at checkout.
How long does delivery take?
Delivery times vary depending on your location. Typically, orders within Lagos are delivered within 2-3 business days, while orders to other states may take 3-7 business days.
Do you offer free shipping?
We offer free shipping for orders over ₦140,000. For orders below this amount, shipping costs are calculated at checkout.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or contact customer service for updates.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on unused items in original condition with tags attached. Please see our Cancellation & Return Policy page for detailed information.
How do I return an item?
Contact our customer service team to initiate a return. They will provide you with a Return Authorization number and return instructions.
How long does it take to process a refund?
Refunds are typically processed within 7-14 business days after we receive and inspect the returned item(s).
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged item, etc.).
Products
Are your products authentic?
Yes, all our African fabrics and materials are authentic and sourced from trusted suppliers. We ensure quality and authenticity in every product.
Do you have a physical store?
Please contact us for information about our physical store location and visiting hours.
Can I request a custom order?
Yes, we accept custom orders for bulk purchases. Please contact our customer service team to discuss your requirements.
What if I receive a damaged or wrong item?
If you receive a damaged or defective item, please contact us immediately with photos. We will arrange for a replacement or full refund, including return shipping costs.
Account & Support
How do I create an account?
You can create an account during checkout or by clicking on "Sign Up" in the top navigation. Having an account allows you to track orders, save addresses, and manage your preferences.
I forgot my password. How do I reset it?
Click on "Forgot Password" on the login page and enter your email address. You will receive instructions to reset your password.
How can I contact customer service?
You can contact us via email at contact@fmkclothing.com, phone at +234 123 456 7890, or WhatsApp at +234 123 456 7890. Our customer service hours are Monday - Friday, 9:00 AM - 6:00 PM WAT.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team for more information and pricing details.
Still have questions?
If you can't find the answer you're looking for, please don't hesitate to contact our customer service team.
Email: contact@fmkclothing.com
Phone: +234 123 456 7890
Hours: Monday - Friday, 9:00 AM - 6:00 PM WAT